Areas Case Management Impacts:

• Medical management of Personal Injury cases can be cumbersome to non-existent. Clients are often passed from one specialist to another without appropriate treatment resulting in dissatisfaction, prolonged care and needlessly delayed claim settlement.
• Attorneys and/or their staff, are frequently besieged by client complaints. Clients may be confused about or dissatisfied with the medical care that they are receiving. They may receive collection letters and/or be turned over to collection agencies if they can not cover their medical costs. This pressure can result forgoing completion of treatment and early settlement.
• The legal staff is burdened with coordinating healthcare and resolving billing issues. In many cases this is done with limited medical training and experience and minimal resources. Lack of familiarity by staff with available benefits, special programs, laws/regulations may deprive clients of additional funds to which they are entitled to in addition to the third party liability settlement.
• Healthcare management requires attorneys to incur increased operating expenses. The costs incurred for health care management performed by the staff can be substantial and could be more efficiently utilized elsewhere.
• Confusing medical records and billing statements. Attorneys have to perform the often confusing and time consuming task of interpretation and compilation of medical information from a variety of sources into a single, organized, comprehensive packet to present to the insurance company for settlement.

Results from out-sourcing to Matthews Richards, a personal injury case management firm:

• Decreased operating costs
• Increased profit potential
• Maximum compensation for your client
• More satisfied clients
• Decreased settlement time